[FIXED] TVQ-Details-Menu-100 Error on Netflix

If you are a Netflix user and have come across a TVQ-Details-Menu-100 error, don’t get distressed. There are solutions to fix this error, and let’s learn them by reading this article. We have made them as simple as possible.

Some Netflix viewers are receiving the TVQ-Details-Menu-100 error. This issue is known to exist on pretty much all the Windows versions and with several Smart TV OS. 

After analyzing this particular problem, it comes out that it has plenty of culprits behind this error. That said, let’s learn that may be accountable for the emergence of this error number. Here’s a selection of probable factors that could be behind this error. After that, we can learn how to fix error code TVQ-PM-100

TVQ-Details-Menu-100 Error on Netflix

Reasons for TVQ-Details-Menu-100 Error on Netflix

● A Glitch in the Netflix App Itself

Netflix may malfunction on a wide range of devices. For instance, devices like Fire TV, Blu-ray players, set-top boxes, Smart TVs, and Roku experience this error. Performing a power cycle on the device, you’re streaming from will remove Netflix data kept between startups.

● The Netflix App is Forced to Play with Surround Sound

Are you experiencing this issue just when streaming Netflix video on your Shield TV unit?

It’s most likely a sound issue. Make sure that the Surround settings are set to Automatic.

● A Glitch in Your Fire Stick TV

Are you using a Fire TV Stick? If so, you may be a victim of this error which is pretty constant among many other users. If that’s the case, resetting the device back to its factory settings is the solution. On top of that, you should reinstall the Netflix app. That’s the only option to get rid of the issue if it’s related to your Fire Stick TV.

● Your Bravia Firmware is Outdated

Are you experiencing a TVQ-Details-Menu-100 error on your Sony Bravia TV unit? If so, you will be able to fix the error with a firmware update. In fact, a firmware update is a solution to address many different errors in any smart device. Also, it is proven as a very successful method to overcome this error, according to many users.

PS: if you are experiencing the issue of Netflix not working, here are the top solutions for you.

Solutions to Fix Netflix Error TVQ-Details-Menu-100

Method 1: Perform a Power Cycle on the Device if You See TVQ-details-Menu-100 Error

As many experts suggest, this error indicates an issue with the data that is being saved on the device. If this is the case, you can quickly resolve this error by power cycling the streaming device. Here are some tips to help you power cycle the device you’re using to watch Netflix videos.

A: Performing a Power-Cycle on Your Fire TV/Stick

Here’s what you should do to perform a power-cycle on your Fire TV/Stick

Performing a Power-Cycle on Your Fire TV/Stick
  • To begin, just close your Netflix app. After that, disconnect the respective device from its power source.
  • You should wait for a minute at the least. This will drain the electricity stored in the device’s capacitors.
  • Now, you should reconnect the Fire TV/Stick once again to its power outlet. Switch the device on as you would normally do.
  • Now, try to stream a video through Netflix. Probably, the TVQ-Details-Menu-100 error is gone by now.

B:  Power-Cycle the Set-Top Box

There are some users who use set-top boxes. In this case, all you need is to unplug your device from its power source. Then, wait for 2 minutes at the least. That will ensure that the stored electricity in the device’s capacitors is drained properly.

Power-Cycle the Set-Top Box

Please note that set-top boxes tend to store a considerable amount of energy in their capacitors. Therefore, we recommend our readers to wait for 5 minutes at the least before plugging it back.

  • After the period of 5 minutes, you should provide the power supply, and your set-top box will restart.
  • Now, you should open your Netflix app so the issue should be fixed properly.

C: Power-Cycle Your Blu-ray Player

If you are a Blu-ray player user, here’s how to perform a power-cycle it. Let’s go ahead and learn those steps.

  • First, you should unplug your Blu-ray player from its power source. In this case, you are supposed to wait at least one minute before switching it back.
  • After that, you can press your Blu-ray device’s power button and hold it so you can discharge it.
Power-Cycle Your Blu-ray Player
  • However, if there’s no power button found on the device, you should leave the device unplugged for longer. In this case, you can leave it for three minutes at the least.
  • After spending that period, you can plug the device again. Then, you should begin the startup process.
  • Once the Blu-ray player starts again, you can try your Netflix app again. Then, you should see if the issue is fixed properly.

D: Perform a Power-Cycle on the Smart TV

Now, let’s take a look at the steps to follow if you want to power-cycle your Smart TV. This will fix the TVQ-Details-Menu-100 error.

  • First, you should turn your Smart TV off. After that, you should unplug the same from its power outlet. Then, you should wait at least for a minute. The longer, the better!
  • Then, you should press your Tv’s power button and hold it for a period of 5 seconds. That will discharge the capacitors of the unit.
  • Well, this process will clear the potential OS data preserved within the startup.
  • Now, you can plug in the device once again. After that, you can turn the device on so you can start new streaming. Check if the TVQ-Details-Menu-100 error is prevailing.

E: Perform a Power-Cycle on the Roku Device

Mentioned below are the steps you should follow in order to perform a power recycle on your Roku.

  • Just like with the other devices, all you need is to unplug the device from its power source. In this case, waiting 10 seconds will be enough.
  • After that, you should plug the device in. Press any of the buttons on your Roku remote.
Perform a Power-Cycle on the Roku Device
  • After that, you should wait for a minute or so, and the startup process is completed.
  • Now, you can start to stream a Netflix video again. Then, you can check if the TVQ-Details-Menu-100 error is prevailing.  

If the issue is still existing after performing power cycling, you can follow the methods below.

Method 2: Change Surround Sounds into Automatic Mode

A Netflix feed on an Nvidia Shield is likely to result in this problem. That is because the device is trying to push surround sound in an area where it doesn’t make sense. Using a USB DAC to connect to a receiver (non-DMI) may be the most common cause of this problem.

There are many Nvidia Shield TV customers who were experiencing the same issue on many occasions. Most of them have stated that they were able to repair it by changing its Surround option. They changed it to Automatic from Always in the menu called “Advanced Sound Settings“. 

Some individuals who use Nvidia Shield TV have found a workaround for this problem by selecting Normal 2.1. That is, instead of its Default 5.1 setting in the Audio and Subtitles menu. After that, you can try to stream content from Netflix.

Mentioned below is how to do it.

  • First, you should go to the “Settings“, which is located at the top of its screen.
Nvidia Shield TV Settings
  • After accessing “Settings“, go to “Device Preferences“. Then, you should choose the option called “Display & Sound“.
Device Preferences on Settings
Display & Sound Settings
  • After that, you should scroll down to find “Advanced Sound Settings“.
Change Surround Sounds into Automatic Mode
  • After that, go to Surround and change its values to “Automatic“. Then, you can save those changes.
  • Restart Shield TV. For many individuals, this should fix the TVQ-Details-Menu-100 error.

If that does not work, you can move down and try the next solution.

Method 3: Reset Fire Stick to Its Factory Settings

Mentioned below is how to reset Fire Stick in factory settings.

  • First, go to the main dashboard of the Amazon Fire Stick. You can use the menu on top of the screen and access “Settings“.
  • After that, choose the option called “My Fire TV“.
  • Then, in “My Fire TV“, you should scroll down to choose “Reset to Factory Defaults“.
Reset Fire Stick to Its Factory Settings
  • Then, you will reach a confirmation window. All you need now is to hit the “Reset” button. Then, you can see a message confirming the action of resetting.
Reset to Factory Defaults

It’s mandatory to keep the device plugged in when resetting is happening. In general, you will be able to get it done within 4 minutes or so.

  • At the completion of the factory resetting process, you can simply reinstall Netflix. After that, you can check if the TVQ-Details-Menu-100 error is persisting. If you still experience the same error, you can consider following the next solution as well.

Solution 4: Update Firmware on Your Sony Bravia TV

Are you having trouble watching Netflix on your Sony Bravia TV? If so, it is most likely because of a bug in the TV’s software.

You may be able to force an Android TV to upgrade itself to the most recent firmware. The good news is that Android TV’s Settings menu makes it easy to accomplish this. If you don’t know how to do that, you can go ahead and follow the steps mentioned below. So, let’s go ahead & follow those steps.

  • Like most users, you might have a remote that comes with a Help button. If so, press it and bring the help menu. But if you don’t have this option, you can use the option called “Settings” and select “Help“. That will bring the help menu up.
Update Firmware on Your Sony Bravia TV
  • After accessing its help menu, you can go to the option called “System Software Update“. It is found in the menu called “Top Support Solutions“.
  • In the context menu, choose the option called “Check for a system software update“. After that, you should wait for the Software Update to take place.
Check a System Software Update
  • If there’s a new update, you can follow the instructions that appear on the screen. After that, you can complete the new firmware update. Once you have done that, just go for a restart.
  • Once the firmware installation is completed successfully, you can give it a try. That means you can try to open your Netflix app again to confirm if the issue is resolved.


Well, we believe at least one of the above methods will fix the TVQ-Details-Menu-100 error. Which method worked for you? Or, do you know any other ways to fix this error? Please let us know.


Ten years of experience in information and computer technology. Passionate about electronic devices, smartphones, computers, and modern technology.