Most iPhone users come across the error ‘support.apple.com/iPhone/Restore.’
It happens when you try to switch on your iOS device and start the usual startup screen, but your iPhone suddenly gets stuck on ‘Connect to iTunes’ along with the message support.apple.com/iPhone/Restore.
The screen shows the same error even after you try plugging and restoring it. So, how can you get rid of this screen?
To resolve this annoying error, you need to know its reasons. This issue could occur due to many software-related problems.
After learning about the causes, employ some of the most effective solutions for eliminating this issue from your iPhone. So, let’s begin without further ado!
Part 1: Reasons Why You Face the ‘support.apple.com/iPhone/Restore’ Issue
When you come across the error ‘support.apple.com/iPhone/Restore,’ there can be various reasons behind it. It could be related to either software or hardware.
Here’s an entire list of causes that can trigger this issue.
Causes Related to Hardware:
- In contrast, you could get the ‘support.apple.com/iPhone/Restore’ error due to some hardware-related defects. For instance, you dropped the phone pretty hard, and something in the motherboard got damaged, or your iPhone got exposed to water damage that led your phone to get stuck at support.apple.com/iPhone/Restore.
Causes Related to Software:
- The first possibility could be that the latest firmware update or the firmware downgrade did not work well, so you eventually got stuck with the message ‘support.apple.com/iPhone/Restore.’
- Perhaps, when you restored an earlier backup over the iPhone, the procedure might have finished off with errors, and consequently, you come across the ‘support.apple.com/iPhone/Restore’ error.
- Another cause of this issue is when you restore your iPhone or jailbreak your device, but things do not go as planned.
- Unidentified errors occurred due to improper operations on the device.
So, these are some reasons why you come across the ‘support.apple.com/iPhone/Restore’ screen on your iOS device.
Part 2: Will Users Lose Their Data on iPhones?
When your iOS device gets stuck on the ‘support.apple.com/iPhone/Restore’ screen, you can look for some solutions to fix this problem.
On the internet, there are lots of solutions available. However, most users in this circumstance show concerns over whether they will lose the data on their iPhones or not.
Usually, this depends on the method they choose to fix this problem. Some methods will assist you in fixing this issue without any data loss over the device, while some may need wiping off everything on your device to get it fixed.
If the issue is related to software, it could be eliminated without losing data. If the problem is related to hardware, it becomes difficult to reserve the data on your device if the phone components need to be replaced.
Besides, get to know how to stop iTunes from opening when iPhone is connected.
Part 3: Best Solutions for Bypassing the ‘support.apple.com/iPhone/Restore’ Error
If your iPhone gets stuck at ‘support.apple.com/iPhone/Restore’ due to software glitches, then take the help of these proven solutions to eliminate this frustrating problem.
Before doing that, look at a swift snapshot view of these different solutions in the comparison table below!
| Solutions | Ease of Use | Time Required | Data Loss | Success Rate |
| iToolab FixGo | Easy | Fast | No | 100% (iOS issues) |
| Tenorshare ReiBoot | Easy | Fast | No | 100% (iOS issues) |
| Force Restart | Easy | Fast | No | 30% (some issues) |
| Update iTunes | A bit complicated | Long | No | 50% (some issues) |
| DFU Mode | Complex | Time-consuming | Yes | 80% (some issues) |
| Apple Store | Complex | Time-consuming | Depends | 100% (most software/hardware issues) |
Method 1: Free Software to Resolve the ‘support.apple.com/iPhone/Restore’ Issue
The error ‘support.apple.com/iPhone/Restore,’ also called iPhone stuck in recovery mode, occurs due to software-related issues. Therefore, it is advisable to use a free iOS repair tool, iToolab FixGo, to fix all iOS issues.
It comes with various special features, such as:
- Users can exit the screen ‘support.apple.com/iPhone/Restore’ with just a single tap
- It is available for free
- iToolab FixGo is considered the most trustworthy and reliable tool, as it resolves all iOS problems with 100% success.
- Using this tool, users do not have to worry about data loss as FixGo takes care of all concerns and resolves iOS-related issues with no data loss.
A. Resolve ‘support.apple.com/iPhone/Restore’ with a Single Tap
Step 1: Download iToolab FixGo from the official website. After that, install and launch it, and then choose the tab ‘Exit Recovery Mode.’
Step 2: After some minutes, you will successfully bypass the screen ‘support.apple.com/iPhone/Restore.’
B. Employ ‘Standard Mode’ to Resolve ‘support.apple.com/iPhone/Restore’
If the problem seems more severe, then ‘Exit Recovery Mode’ won’t do anything. In that case, you need to use ‘Standard Mode’ to resolve the issue. This mode does not result in any data loss.
It is the main feature of iToolab FixGo, which perfectly works for every iOS problem. Plus, it is very efficient and outstanding. So, let’s see how to fix ‘support.apple.com/iPhone/Restore’!
Step 1: Download iToolab FixGo and click on the option ‘Standard Mode.’ Next, connect your device to the PC and hit ‘Next.’
Step 2: The software will detect your device model details and provide the right firmware. Choose a firmware version you like, click ‘Download,’ and move further.
Step 3: Once downloaded, choose ‘Fix Now’ and wait until the repairing procedure finishes. You have successfully bypassed the ‘support.apple.com/iPhone/Restore’ screen, and your device will be back to normal without any data loss.
If your phone is stuck with this annoying issue, download the software to resolve it hassle-free. Try out its free trial and check out its amazing features for free.
On seeing the Restore display on the iOS device, the best method to fix this problem is through a professional repair tool for iOS. This repair tool will assist you in fixing iOS stuck problems that occurred due to software.
One such tool is Tenorshare ReiBoot which helps solve all iOS-related problems. Plus, you do not lose any data by fixing the issue in this way. It features unique characteristics, which include:
- A one-click solution for resolving the ‘support.apple.com/iPhone/Restore’ error
- Tenorshare ReiBoot reinstalls iOS with no data loss
- It features simple instructions with 100% results
A. Resolve ‘support.apple.com/iPhone/Restore’ in a Single Click
The tool offers a perfect solution to resolve the ‘support.apple.com/iPhone/Restore’ error or the Recovery Mode stuck. To perform this action, follow the steps given below:
Step 1: Download Tenorshare ReiBoot and install it on your system. Once run, connect your device to the system, and the software will detect your device if it’s in recovery mode already.
Step 2: Tap on ‘Exit Recovery Mode,’ and your iPhone will get out of this mode. Within a minute, your iPhone will normally reboot.
B. Reinstall iOS to Resolve the Issue
If you are still struggling with the ‘support.apple.com/iPhone/Restore’ screen, you require reinstalling iOS.
Tenorshare ReiBoot offers a ‘Repair Operating System’ feature that fully restores and reinstalls iOS to eliminate issues like ‘support.apple.com/iPhone/Restore’ with no data loss.
Step 1: First, connect your device to your system. After that, choose the ‘iOS System Repair’ option on Tenorshare ReiBoot after the program has detected your device successfully.
Step 2: Now, choose the option ‘Fix Now’ and download a firmware package for reinstalling iOS.
Step 3: After this downloading procedure is over, you need to tap on ‘Start Standard Repair’ to reinstall iOS. Once the restoring procedure ends, you will no longer face the issue of ‘support.apple.com/iPhone/Restore’ without losing any data.
Method 3: Force Restart your Device to Fix the ‘support.apple.com/iPhone/Restore’ Issue
So, force restarting your device also helps eliminate this recovery stuck error. The process of force restarting your device is different for different iPhone models.
So, follow the procedure below according to your device model.
iPhone 6 or Earlier Models:
Firstly, simultaneously hold down the keys ‘Home’ and ‘Power.’ Once you see the Apple icon on your display, release these tabs.
iPhone 7 Plus/7:
for restarting the device, press the keys ‘Volume Down’ and ‘Power’ together. After 10 seconds, users will get the Apple logo on their phone screen. Now, let go of these buttons.
iPhone 8 or Recent Models:
Press the tab ‘Volume Up’ briefly, press the key ‘Volume Down,’ and release it. Next, follow up with a long press on the key ‘Power’ until you have the Apple logo on your screen.
Method 4: Look for iTunes Update
In many cases, the issue ‘support.apple.com/iPhone/Restore’ could occur on the iPhone because of using an old version of iTunes on the system when you restore tasks, perform the downgrade, or update.
So, update iTunes on the system and get rid of this annoying screen. To follow up, read the instructions below:
Windows:
Firstly, launch iTunes and then tap on the ‘Help‘ tab. Choose the ‘Check for Updates‘ option from the listed options. After that, follow the instructions on your screen to complete the update procedure.
Mac:
Initially, open App Store and look for any iTunes updates. Tap on ‘Update‘ if you come across a new iTunes version.
Method 5: Restore Your Device Through DFU Mode
To get rid of ‘support.apple.com/iPhone/Restore,’ you can enter the DFU mode that erases all the data on the device. For this, follow the given steps below:
Step 1: Connect your device to your system and then launch iTunes. To put the iPhone in DFU mode, go through the instructions:
iPhone 6 or Earlier Models:
Press the tabs ‘Home’ and ‘Power’ simultaneously, and after 10 seconds, just release the ‘Power’ tab. Keep holding the tab ‘Home’ until you get a notification that iTunes detected the iPhone in recovery mode. Next, release this button also.
iPhone 7 Plus/7:
For these models, the steps are almost the same. However, you need to hold the tab ‘Volume’ instead of ‘Home.’
iPhone X/8 or Newer:
Press the tab ‘Volume Up’ quickly and then the ‘Volume Down.’ After that, hold the key ‘Power.’ Stay for some seconds until the screen of your device goes black.
Press the tab ‘Power’ and press the key ‘Volume Down.’ Let go of the tab ‘Power’ now and keep holding the other key until you are notified by iTunes regarding the device’s detection.
Step 2: Over iTunes, tap on the option ‘Restore’ near the message window. Then, you need to confirm your action. Hopefully, you won’t see this frustrating issue anymore.
Method 6: Seek Assistance from Apple
If none of the methods work for you in resolving the ‘support.apple.com/iPhone/Restore’ error, the issue could be because of some hardware damage. It is recommended to pay a visit to a nearby Apple Care immediately.
Go there and explain the whole scenario of how and when you started experiencing the issue ‘support.apple.com/iPhone/Restore.’ After that, they will surely help you in getting your device back to normal after replacing the hardware component.
FAQs
Q1: Can I fix the ‘support.apple.com/iPhone/Restore’ issue by simply restarting my iPhone?
Yes, a restart can often resolve minor software glitches that cause the issue.
Q2: How do I update iTunes to the latest version?
Open iTunes, go to the “Help” menu (on Windows) or the “iTunes” menu (on macOS), and select “Check for Updates.”
Q3: I’m unable to connect to the internet during the restore/update process. What should I do?
Ensure you have a stable internet connection. Try connecting to a different Wi-Fi network or use a cellular data connection if available.
Q4: What should I do if I don’t have a reliable backup of my iPhone before encountering the issue?
If you don’t have a backup, try putting your iPhone into recovery mode and restore it to its factory settings. However, this will erase all data on your device.
Q5: Can I contact Apple Support if I have an older iPhone model?
Yes, Apple Support provides assistance for all iPhone models, including older ones.
Conclusion
Now, you know what you need to do to get rid of the ‘support.apple.com/iPhone/Restore’ message on your iPhone.
If the issue occurs due to system-related problems, then iToolab FixGo is an ideal solution. Tenorshare ReiBoot is another great way to get rid of the ‘support.apple.com/iPhone/Restore’ screen.
These iOS repair tools have been trusted and recommended by various media sites. If you are dealing with some hardware issues, you should visit the Apple support center to check your iPhone.
